Wednesday, December 13, 2017

The Monthly Digital IT Book Tuning: The Digital IT Action Point Dec. 2017

11:39 PM Pearl Zhu 4 comments

Debating is not for stimulating conflicts, but for brainstorming better ways to do things.

Due to the changing nature of technology, IT leadership role also continues to involve & shift the focus, to move up the maturity level. More and more CIOs are requested to take more responsibility and many CIOs present the breadth of leadership competency. The proactive IT debates help IT leaders to brainstorm innovative and better ways to do things and improve management capabilities. Here are the monthly CIO debates collections.

The Digital IT Action Point

Change Management at the Cross Road: When to Make a Big Jump, When to Take Small Steps Due to the “VUCA” new normal of the digital age, either at the individual or organizational level, “Changeability” becomes an important measure to assess a person or a business’s potential, agility, and maturity. Unfortunately, change is not as easy as it sounds, more than two-thirds of business change initiatives fail to reach the expectation. Change Management in many organizations seems to be at the crossroad- Should you take an audacious approach of accelerating digital transformation, or take small steps for making incremental changes? What are the bottlenecks for changes, and how to avoid pitfalls in making a big leap?

How Should CIO respond to endless internal customer demand for IT solutions? Modern IT needs to both take care of internal customers by meeting their needs, and to delight end customer by optimizing digital touch points; it has to both map out the strategic projects, but also to keep the light on. How should CIOs prioritize the limited time and resources to ascend IT maturity, and how should CIOs respond to endless internal customer demand for IT solutions?

Which IT Best Practices Do You Take at the Time of Uncertainty IT is a huge investment and costly in most of the organizations, whether it is "planning" or "performance"; "process" or "people" issues - the CIOs shouldn't have been “overwhelmed” by the complexity of IT and uncertainty of business dynamic, besides setting up practical IT Principles to follow, what are those IT practices can be shared?

How can IT Enable Business Growth? More and more IT organizations are transforming from back-end internal support function into front office revenue generators, during the journey, CIO must know how to answer the question such as: How do we get revenues now? How will we do in the future? How should IT help the company win business? And how can IT contribute to customer acquisition and retention.

Should and How can IT Get more Engaged in Revenue Generating Initiatives? Historically, IT has been perceived as a back office and a cost center, a technology controller, not an enabler. Now, with the accelerating speed of change and the consumerization of IT, IT organization has to improve its maturity, from being a reactive helpdesk to a proactive business partner; from a cost center to a value creator; and, more importantly, it needs to become an innovation engine and the driver of business growth. But more specifically, how can IT get more engaged in revenue generating initiatives?

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